FAQ

1. What is Home Care?

A: Home Care works in a variety of ways. Every person’s case is different hand has its own unique requirements, which are based around physical needs and life experiences. Care in your home should be tailored to your individual preferences, which is why we have developed a wide range of Home Care services.

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2. How do I choose a provider?

A: The best way to choose a suitable Home Care provider is to search online. Simply search for Home Care services operators in your desired location. There are many sites that can give you more information and ratings details. Other factors in choosing a provider can arise from recommendations, a provider’s reputation and any recent news. Once you have picked a provider you particularly like, enquire directly with them to book a home visit. Always request a brochure, as this can be kept as a reminder and something to which you can refer during your search.

 

Please see below a list of helpful organisations that give advice and information about the process of selecting the right care provider:

  • CQC (Care Quality Commission)
  • Homecare.co.uk
  • Which? Elderly Care
  • NHS Choices
  • Age UK
  • Gov.uk
  • Alzheimer’s Society
  • Rethink Mental Illness

3. How do I pay for Home care?

A: There are various ways of paying for Home Care and understanding the various options can seem quite overwhelming at first. That’s why we recommend a visit to the PayingForCare website (www.payingforcare.org), which should out you in a position to make more informed decisions about the arrangements and funding for long-term Home Care. The site is equally useful for those holding a power of attorney as well as for family members and friends.

We also suggest that prospective clients and their relatives speak with an independent financial adviser, who will be able to advise them on the best funding options available.

4. How do I arrange home care for myself or a loved one?

A: Staff at each of our branches will be happy to talk through your requirements over the phone before arranging a free assessment, which will normally be carried out in your home.

Having discussed established your needs and requirements, we will then create a care package that suits your individual requirements before agreeing with you a convenient start date.

5. Are your home care staff fully trained?

A: All our staff are trained to the extent required to ensure they meet the national standards established by the industry regulatory bodies. Specialist training courses are provided to staff to ensure that they are fully trained to deal effectively with more complex care need situations.

6. Are your home care staff insured?

A: All our staff are fully insured for both personal liability and public liability.

7. Are you registered to provide home care services?

A: All our branches are registered independently and they are each inspected by the relevant regulatory personnel employed by the Care Quality Commission (CQC).